Quench Trip Design Ltd. and all travel companies that are located in the province of Ontario, Canada are required to register with the Travel Industry Council of Ontario (TICO) and contribute to the Ontario Travel Industry Compensation Fund. The Compensation Fund compensates consumers, regardless of place of residence, who have paid for, but did not receive travel services because of the bankruptcy or insolvency of a registered Ontario agent or due to the failure of an airline, hotel or cruise line.
Quench Trip Design Ltd. is registered under the Ontario Travel Industry Act, 2002. TICO Registration Number:
500-174-22
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Our Process
Tell us the where, how and when you want to go, and we'll take care of the rest. Or perhaps the world is your proverbial oyster and you have no idea how to shuck it? Leave it to us.
Quench provides travel design services to individuals and small groups. Your itinerary is built from scratch. We work closely with you from the outset, providing the ultimate in personalized trip planning services. Whether you are a couple looking for a quiet getaway, a family hoping to pull several generations together for the first time in years, or a corporate division looking to reward your highest performers, Quench can take care of you every step of the way.
Here's a general step-by-step process to explain what we do:
- Consultation - The consultation process lays the groundwork for the final design of your trip. We have an initial discussion with you and determine exactly what sort of travel experience you'd like. Based on our discussions, we send some preliminary ideas and suggestions.
- Green Light - You give us the "green light" to proceed with designing your trip and send us a signed copy of our Traveller Agreement and Terms & Conditions and an initial non-refundable deposit ($250).
- Itinerary Design - We continue to craft your trip details with ongoing discussions with you until we arrive at the final itinerary.
- The Finished Product - When you are happy with the trip we have designed for you, we will make all the necessary arrangements and reservations. You'll receive a tailor-made trip package that includes all the need-to-knows about your trip, important phone numbers at your destination, and some of our suggestions for places you might want to discover while you're away. You'll have your own secure trip page on our website so you can constantly access your itinerary as it develops and from wherever you are on your journey.
- Final Payments - In order to confirm your trip, we collect the remaining balance of the Trip Design Fee (net of the $250 deposit you’ve already made). Like our trips, our fees are made-to-measure based on the complexity of the trip design and your overall needs. We will always take your total budget and our fees into consideration when designing a trip, so there are no surprises down the road. Fee discussions will take place with you early in the process, as and when the final trip price is determined. Should you cancel your trip prior to departure and after the final itinerary has been confirmed, the Travel Design Fee is fully non-refundable once final payment is made. Also, some cancellation penalties may be applicable based on the terms of our suppliers. These terms will be clearly communicated to you once the itinerary is confirmed. We will enforce the cancellation terms of our suppliers, but will try in all cases to recover any costs for you if possible.
- While you're away - Of course, you'll have our contact details with you on every step of your journey, from the time you take off to the time you walk back through your front door.
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